Promise

At Jack French London we want you to be able to enjoy every life you lead. From inspiration through to craftsmanship we strive to make sure that every Jack French London product you own is flawless.

We only use top quality materials and maintain the highest manufacturing standards. All Jack French London products are fully guaranteed against the unlikely event of any defects in materials or workmanship for one year from the date of purchase. This in no way affects your statutory rights.

If, within twelve months, you are not 100% happy with the quality of your Jack French London product just return it, along with the proof of purchase, to the store it was purchased from.

If the Jack French London product was purchased from our online store, please post the item back with the proof of purchase to the following address:

Jack French London, 10 Margaret Street, London, W1W 8RL, UNITED KINGDOM

Upon receiving the item, we will assess the problem and look to either replace or repair it if the fault is considered to be a design one, rather than wear and tear. If this is the case we will also reimburse any postage costs.

Ultimately, we want you to be delighted with your Jack French London product and to fully enjoy your Jack French London experience. 

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