Returns

We want you to be happy with your Jack French London product and the service we provide. If you are not, please let us know so that we can rectify the situation.

If you are not completely satisfied with any item you ordered, just return it to:

Global Forwarding Ltd
Unit 15, Blackthorne Crescent
Blackthorne Road
Colnbrook
SL3 0DA
Ref: Jack French London Return

Please email info@jackfrenchlondon.com for a returns authorisation number prior to returning the goods. Please send the product in its original packaging with your customer advice note within 14 days of the date of receipt and we will refund your money or send you a replacement - no questions asked.

Please note customers are responsible for returns postage costs.

SALE ITEMS ARE NOT REFUNDABLE.

Please note we cannot accept items that have been altered or used. The Jack French London guarantee is in addition to your statutory rights.

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